Privacy policy
This page explains what personal data we collect through this website, why we collect it, how long we keep it and what you can ask us to do with it. It covers the website only. The short version: we only receive what you send us through the contact form or by email, and we use it to answer you.
1. Who we are
The controller of your personal data is:
- Company
- Remote Automotive Support [LEGAL NAME AND FORM, e.g. BV]
- Address
- [STREET, NUMBER, POSTCODE, TOWN], Belgium
- Company number
- BE 1031.374.967
- info@remoteautomotivesupport.com
For any question about this policy or about your data, mail us at that address.
2. What we collect and why
| Data | Why we use it | Legal basis |
|---|---|---|
| What you fill in on the contact form: garage name, country, contact person, phone number, email address and your message | To answer your request, send you a dongle, plan a demo or send the price list | Steps taken at your request before entering into a contract (GDPR art. 6.1.b) |
| Emails you send us and the contact details in them | To answer you and keep track of what was agreed | Our legitimate interest in handling business correspondence (art. 6.1.f) |
| Technical data your browser sends to any web server, such as IP address, date and time, and the page requested | To deliver the page and keep the website secure | Our legitimate interest in running a secure website (art. 6.1.f) |
When you press send, the contact form passes your details to our web server, which mails them to us straight away. The website itself keeps no copy of them.
We do not use your details for newsletters or advertising, we do not build profiles and we do not make automated decisions about you.
3. Cookies and tracking
This website sets no cookies. It uses no analytics, no advertising trackers and no social media plug-ins, and it loads no fonts or scripts from other companies.
If you choose a language on the website, that choice is saved in your own browser so the page opens in the same language next time. It is not sent to us.
4. Who receives your data
We do not sell or rent your data. It is only handled by:
- our own staff, to answer you;
- the companies that host our website and our email, who process the data on our instructions: [HOSTING PROVIDER] and [EMAIL PROVIDER];
- a carrier, when we ship a dongle to you;
- authorities, where the law obliges us.
[TRANSFERS: state whether these providers store data inside the European Economic Area. If not, name the safeguard, e.g. standard contractual clauses.]
5. How long we keep it
- Requests that do not lead to an order: [RETENTION, e.g. up to 2 years after our last contact].
- If you become a customer: for as long as you are a customer, and afterwards for as long as the law requires us to keep accounting and tax records.
- Server logs: [LOG RETENTION, check with your hosting provider].
6. Your rights
You can ask us at any time to:
- tell you which data we hold about you and give you a copy;
- correct data that is wrong or incomplete;
- delete your data, where we have no legal reason to keep it;
- restrict what we do with your data;
- stop using your data where we rely on our legitimate interest;
- hand over your data in a common format so you can take it elsewhere.
Mail your request to info@remoteautomotivesupport.com. We answer within one month. We may ask you to confirm who you are before we act on it.
If you are not satisfied with our answer, you can complain to the Belgian Data Protection Authority: Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, www.dataprotectionauthority.be. You may also contact the authority in your own EU country.
7. Our customer platform
Garages that work with us use our online platform to open tickets and chat with our technicians. This policy does not cover the platform. [PLATFORM: link to the platform's own privacy information and terms]
8. Security
We limit access to your data to the people who need it to answer you, and we use providers that protect their systems against loss and unauthorised access. No system is perfectly secure. If something goes wrong with your data and it is likely to affect you, we tell you.
9. Changes to this policy
If the website or the way we handle data changes, we update this page and the date at the top.