Remote Automotive Support Request a dongle

Plug in the dongle.We do the rest.

Remote diagnostics, coding and programming for independent garages. You plug our dongle into the OBD port. A specialist connects to the car and works on it as if he were standing next to you.

Request a dongle See how a job runs
6 CAN-H 14 CAN-L 16 +12 V 4 / 5 GND
  • Within 15 minof your ticket, a specialist is connected
  • All brandsdiagnosis, coding, programming
  • Mon to Fri, 9:00–17:00CET. Weekend by agreement
  • Pay per sessionprice depends on the work
  • NL, FR, EN, DEchat directly with the technician

One job, start to finish.

This is what happens from the moment a problem car rolls into your workshop until you hand back the keys.

  1. 1 / 5

    A car comes in with a fault you can't close.

    Warning light on. Your scan tool gives you a list of codes but no direction. A part has already been replaced and the fault is back. The customer wants the car today.

    MIL on. 3 fault codes stored.
    Root cause: unknown.
  2. 2 / 5

    You plug our dongle into the OBD port.

    Ignition on, battery support connected, dongle in the socket. That is everything you have to do at the car to get us in.

    Pin 6 CAN-H, pin 14 CAN-L, pin 16 +12 V.
    Link up.
  3. 3 / 5

    You open a ticket. A specialist connects within 15 minutes.

    Create a ticket on our online platform: the car and what is wrong with it. During support hours a specialist picks it up and connects to the car within 15 minutes. From then on you chat with him on the platform, in Dutch, French, English or German.

    Ticket opened. Specialist connected. Chat live.
    Mon to Fri, 9:00–17:00 CET.
  4. 4 / 5

    We work on the car as if we were standing next to it.

    We read every control unit, watch live data and run tests until we have the cause, not just the code. Then we code, program or adapt whatever the repair needs. You stay at the car and we guide you over the chat.

  5. 5 / 5

    Fault gone. Car goes back to the customer.

    We check the repair, clear the fault memory and confirm nothing returns. You unplug the dongle and hand over the keys. You pay for that session.

    0 fault codes stored.
    Session closed.

If it goes through the OBD port, we can do it from here.

Four kinds of work. Most jobs combine two or three of them in one session.

Diagnose

Find the cause, not just the code.

  • Full scan of every control unit
  • Live data and actuator tests
  • DPF, AdBlue, SCR and NOx faults
  • Network and communication faults
  • Intermittent faults
  • Faults that came back after a part was replaced

Code

Make the car accept what you fitted.

  • Key coding and immobiliser matching
  • Coding of replacement control units
  • Variant and option coding
  • Retrofits: towbar, camera, cruise control, lighting
  • Injector, battery and component coding

Program

Put the right software in the unit.

  • Control unit software updates
  • Programming of new and replacement ECUs
  • Software faults with a known update

Calibrate and adapt

Finish the job the way the manufacturer wants it.

  • ADAS calibration: camera and radarStatic calibration needs targets and a level floor in your workshop. We run the procedure and guide the set-up.
  • Adaptations and basic settings
  • Service functions: DPF regeneration, brake bleeding, steering angle
  • Resets after component replacement
  • Something else? Ask us.

We take the jobs other tools give up on.

A scan tool reads the code. It does not tell you why the code is there. We know how the control units talk to each other, what each one expects after a part is replaced, and where the manufacturer's procedure differs from what a generic tool does.

  • Vehicle electronics is all we do.No mechanical work, no parts sales. Diagnosis, coding and programming, all day.
  • Cause first, parts second.We don't guess with your customer's money. We measure, test and then tell you what to replace.
  • We tell you when it is not a remote job.If a fault needs a scope on a wire or a spanner on a bolt, we say so and tell you where to look.

Typical cases we get called for

Replacement ECU fitted, car won't start

Comes in as
Engine control unit replaced. Immobiliser active, engine cranks but does not start.
Where it stalls
The workshop tool sees the unit but cannot match it to the car.
What we do
Match the unit to the immobiliser and code it to the car's equipment. If that particular unit cannot be matched, you hear it before we start.

AdBlue warning that keeps coming back

Comes in as
NOx sensor already replaced. The countdown to no-start returns after a few days.
Where it stalls
Same code again. Clearing it changes nothing.
What we do
Check dosing, sensor plausibility and learned values in live data. Find what is actually out of range, then reset and adapt properly.

Retrofit installed, car ignores it

Comes in as
Towbar module or camera fitted and wired correctly. It does nothing, and other modules now store faults.
Where it stalls
The car does not know the unit exists.
What we do
Register the unit in the gateway and code every module that depends on it: parking sensors, trailer stability, lighting.

ADAS fault after a windscreen or alignment

Comes in as
Front camera fault after glass replacement or suspension work.
Where it stalls
Calibration will not start, or aborts halfway without a reason.
What we do
Check the conditions the car demands first: coding, steering angle, ride height values. Fix those, then run the calibration.

Ten communication codes, no obvious cause

Comes in as
Dashboard lit up. U-codes in nearly every module.
Where it stalls
Every module blames another one.
What we do
Read the network layout, see which unit drops off the bus and when, and point you to the unit or the wiring section to check.

All brands. All of the EU.

  • Volkswagen
  • Audi
  • BMW
  • Mercedes-Benz
  • Peugeot
  • Citroën
  • Renault
  • Opel
  • Ford
  • Škoda
  • SEAT
  • Volvo
  • Toyota
  • Fiat
  • MINI
  • Porsche
  • Dacia
  • Hyundai
  • Kia
  • Nissan
  • Mazda
  • Honda
  • Land Rover
  • Jaguar
  • Alfa Romeo
  • Jeep
  • DS
  • Cupra
  • Suzuki

We support all makes. Not sure about a specific model or job? Ask first. We tell you straight whether it can be done over OBD.

Based in Belgium. Working in your workshop.

We ship the dongle to garages anywhere in the European Union and in Switzerland. After that, distance does not matter: the car stays with you and the specialist comes down the line.

  • NLNederlands
  • FRFrançais
  • ENEnglish
  • DEDeutsch

Start with one dongle.

You buy the dongle once. After that you pay per session, and what a session costs depends on the work.

  1. 1

    Request a dongle

    Fill in the form below. We contact you to confirm your details, or to plan a demo first if you prefer.

  2. 2

    We ship it to your garage

    Anywhere in the EU or Switzerland. You buy the dongle and it stays yours. Price on request.

  3. 3

    Plug it in on the next problem car

    Open a ticket on our platform with the car and the job. During support hours a specialist is connected within 15 minutes.

Pay per session

The price depends on the work. As a customer you see every price on our platform.

Not a customer yet? Ask for the price list: info@remoteautomotivesupport.com

Support hours: Monday to Friday, 9:00–17:00 CET Response: connected within 15 minutes of your ticket Weekend: possible by agreement
Request a dongle

Before you plug us in.

What do I need in the workshop?

A stable internet connection at the car, a battery support unit for any coding or programming, and someone at the vehicle to switch the ignition, press a pedal or present a key when we ask.

The dongle goes online over Wi-Fi or a LAN cable. We prefer the cable, and for flashing and other heavy jobs you should use it.

Why do you insist on battery support?

Coding and programming run with the ignition on and the engine off, sometimes for a long time. If the voltage drops during a write, a control unit can be damaged. A proper battery support unit prevents that. A small trickle charger does not.

Does it work on the cars I see?

We support all brands. What is possible on a specific car depends on the model, the year and the job. Tell us those three things and we tell you whether it can be done over OBD.

How fast do I get help?

During support hours, Monday to Friday 9:00–17:00 CET, a specialist is connected within 15 minutes of you opening a ticket on our platform. Weekend support is possible if we agree it beforehand.

What can't you do remotely?

Anything that needs hands or measuring equipment at the car: mechanical work, wiring repairs, scope measurements. In those cases we tell you what to measure and where, and we read the result with you.

Is the connection to the car secure?

The connection between the dongle and our technician is encrypted. We can only reach the car while the dongle is plugged in. Unplug it and the connection is gone.

Every ticket stays in your account on the platform, so you can look back at it afterwards.

What are the terms for a session?

The car stays in your workshop and in your care for the whole session. The conditions that apply to a job are shown on the platform. Want to read them before you order a dongle? Ask us and we send them.

Do I pay if the car or the job is not supported?

No. If the car or the job turns out not to be supported, we cancel the ticket and you pay nothing.

Which languages do you speak?

Dutch, French, English and German. You chat on the platform with the technician who is working on your car.

Request a dongle.

Tell us who you are and what you work on. We get back to you to arrange shipping, or a demo first if you want to see it work.

Hours
Monday to Friday, 9:00–17:00 CET
Languages
NL, FR, EN, DE

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